Every customer, conversation and opportunity. One operational workspace.
CloudSun helps IT sales, support and customer-success teams manage companies, decision-makers, enquiries, opportunities and follow-ups without losing context between channels.
IT teams lose customer context across too many channels
A single customer might ping you on WhatsApp, reply to a sales email, open a support ticket, and follow up by phone — across days and teams. When each channel lives in its own tool, the story breaks apart and follow-ups slip.
Shared inboxes
Personal Gmail
Phone calls
Spreadsheets
Ticket systems
Sales pipelines
Internal messages
Five steps from enquiry to measured outcome
CloudSun turns scattered customer activity into a single, traceable flow — captured, owned, resolved, followed up, and measured.
Capture
Pull every enquiry, call, message and form submission into one inbox.
Assign
Route each conversation to the right owner based on rules and capacity.
Resolve
Reply, log notes, attach context and confirm the customer is unblocked.
Follow up
Schedule the next step so nothing slips between teams or channels.
Measure
Track response times, pipeline movement and team load in one view.
Everything IT customer operations runs on
Ten connected capabilities that replace the patchwork of inboxes, sheets and tickets — without forcing your team to learn a new way of working.
Companies and contacts
One record per account and decision-maker, shared across teams.
Unified conversations
Email, phone, WhatsApp and webchat in a single thread per customer.
Ownership and assignment
Clear owners for every record, with reassignment and watchers.
Lead tracking
Pipeline stages, value estimates and qualification fields per contact.
Customer history
Every interaction, note and decision visible in one timeline.
Follow-ups
Scheduled reminders linked to contacts and conversations, never lost.
Team visibility
See who is working on what, with workload and status at a glance.
Knowledge
Capture articles and answers so the team replies consistently and faster.
Automations
Rules that route, tag, escalate and remind without manual overhead.
Reporting foundation
Operational metrics on activity, SLA and pipeline, exportable.
Built for every role in your IT operations
Sales, support and customer-success see the same customer from their own angle — without losing the shared record underneath.
Organisation owner
See the whole customer operation in one place, with the controls to govern it.
Operations manager
Balance workload, monitor SLAs and keep every team aligned to one source of truth.
Supervisor
Watch live queues, coach replies and step in before a conversation slips.
Sales employee
Track leads, opportunities and follow-ups without leaving the customer context.
Support employee
Resolve tickets with full history and a clear path to escalation.
Customer-success employee
Stay ahead of renewals, health signals and proactive outreach.
Use cases IT teams run on CloudSun
From a fresh enquiry to a renewal conversation, CloudSun keeps the context, owner and next step together — for the situations IT teams actually face.
Honest controls for a workspace you can trust
CloudSun is built with the controls IT teams expect — verified identities, scoped permissions, isolated workspaces and audit history. We show integration and security states as they are, not as we would like them to be.
We do not claim certifications we have not obtained. As CloudSun matures, this section will be updated to reflect verified controls and independent assessments.
Security posture is described honestly here. Anything verified externally will be referenced by name and date.
Verified identities
Every team member signs in with a verified account; no anonymous access.
Role-based access
Permissions are scoped to roles, so people only see what they need to.
Organisation isolation
Each workspace is isolated; data does not bleed between customers.
Audit history
Key actions — views, edits, assignments — are recorded and reviewable.
Revocable sessions
Sessions can be revoked at any time, from any device, by an admin.
Permission-based records
Sensitive records can be restricted to specific people or roles.
Honest integration states
Integration status is shown as it is, with clear disconnect and error states.
Plans that scale with your team
CloudSun is currently in active demonstration. We work with IT teams directly to set up a workspace sized for your operation — no payment is processed through this site.
Launch
10–25 team members
For early IT teams establishing their customer operations from a shared workspace.
Contact for pricing
No payment processed on this site
Growth
26–75 team members
For growing IT teams managing multiple segments, queues and customer-success motions.
Demonstration access available
No payment processed on this site
Scale
76–200 team members
For larger organisations running structured, multi-team operations and SLAs.
Contact for pricing
No payment processed on this site
Create your CloudSun workspace
Start with a demonstration workspace and bring your team in. Every customer, conversation and opportunity in one place.